Legal
Privacy Policy
This Privacy Policy explains how Dealer365 Inc. (“Dealer365,” “we,” “us,” or “our”) collects, uses, protects, retains, and discloses personal information through dealer365.net, Dealer365 applications, and related account-security messaging services.
1. Scope
This Policy applies to personal information processed through dealer365.net, Dealer365 applications, user-account functions, account-security features, customer support, and SMS messages that link to or reference this Policy.
Dealer365 Inc. provides business software used by automotive dealerships and related organizations. When an organization manages your Dealer365 account, that organization may also have its own privacy policy.
2. Information We Collect
We may collect the following information:
- Account information: name, business email address, username, organization, role, and account settings.
- Mobile information: mobile phone number, country code, and the authentication method selected by the user.
- Messaging consent information: the date, time, source, and method of SMS opt-in or opt-out; the disclosure shown at the time of consent; and consent-status records.
- Authentication and messaging information: OTP or MFA request time, message type, delivery status, verification outcome, security-event data, and related audit logs. We do not retain the usable value of an expired one-time passcode longer than operationally necessary.
- Technical information: IP address, browser and device information, operating system, session identifiers, timestamps, diagnostic logs, and security signals.
- Support information: information submitted through support requests and communications.
3. How We Collect Information
We collect information:
- Directly from you when you register, enter a mobile number, select an authentication method, request a verification code, or contact us.
- From the organization that creates or administers your Dealer365 account.
- Automatically through account, security, delivery, and system logs when you use Dealer365.
- From contracted infrastructure, security, identity, and telecommunications providers solely as needed to operate and protect the service.
4. How We Use Information
We use personal information to:
- Create, authenticate, administer, and secure user accounts.
- Send user-requested one-time passcodes, multi-factor authentication codes, login confirmations, password-reset messages, and account-security alerts.
- Record and honor SMS consent, HELP requests, opt-out requests, and authentication-method changes.
- Detect, investigate, and prevent unauthorized access, fraud, abuse, and security incidents.
- Deliver, maintain, troubleshoot, and improve Dealer365 services.
- Respond to support, legal, and privacy requests.
We do not use mobile phone numbers or SMS consent data for third-party advertising, affiliate marketing, lead generation, or unrelated promotional messaging.
5. SMS, MFA, and OTP Messaging
Program purpose
Dealer365 sends transactional account-security messages, including one-time passcodes, multi-factor authentication codes, login and identity verification, password-reset confirmation, new-device confirmation, and security alerts. The MFA campaign does not send marketing or promotional messages.
How users provide consent
A user provides consent by entering a mobile phone number during account registration or in account-security settings, selecting SMS as the authentication method, reviewing the SMS disclosure, affirmatively accepting the disclosure, and requesting a verification code. Consent is not a condition of purchasing goods or services.
Message frequency and charges
Message frequency varies based on user-initiated authentication, account recovery, and account-security activity. Message and data rates may apply according to the user’s mobile carrier plan.
Opt-out and support
Reply STOP to opt out of SMS messages. Reply HELP for assistance. After opting out, a user may need to select another available authentication method to access protected account features.
Required mobile-data non-sharing statement: We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
6. Limited Operational Disclosure
We disclose personal information only when necessary to operate, secure, and support Dealer365, or when required by law. This may include limited disclosure to contracted cloud-hosting, cybersecurity, authentication, telecommunications, and SMS-delivery providers.
These providers are authorized to process information only to perform services for Dealer365 and are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.
We may disclose information when legally required to respond to valid legal process, prevent fraud or abuse, protect users, or protect the security and integrity of Dealer365. Such legal disclosure does not authorize marketing or promotional use of mobile information or messaging consent.
We do not sell personal information. We do not share personal information for third-party direct marketing.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide and secure Dealer365, maintain consent and opt-out records, troubleshoot message delivery, detect fraud, comply with legal obligations, and resolve disputes.
SMS consent and opt-out records may be retained as evidence that messaging preferences were collected and honored. Authentication and delivery logs are retained for a limited period based on security, operational, audit, and legal requirements.
8. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, encryption, authentication controls, security logging, monitoring, secure software-development practices, and service-provider reviews.
Users should protect their devices and credentials and should never share a one-time passcode with another person.
9. Privacy Choices and Rights
Depending on applicable law, you may request access to, correction of, deletion of, or a copy of personal information associated with you. You may also update your mobile number or authentication method through available account-security settings.
To stop SMS messages, reply STOP. To obtain SMS assistance, reply HELP. You may also contact us using the information below. We may verify your identity before processing a privacy request.
10. Children’s Privacy
Dealer365 is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through Dealer365.
11. Changes to This Policy
We may update this Policy to reflect changes in Dealer365 services, messaging practices, security measures, or legal requirements. The updated Policy will be posted at this same URL with a revised “Last updated” date.
Dealer365 maintains this page as the single authoritative privacy policy for the Dealer365 MFA and account-security messaging campaign.
12. Contact Us
For privacy questions, requests, or SMS assistance, contact: